The future is now for Quincy Village dining department: Robotic servers are joining the staff

Some of us are old enough to remember Rosie the robot on the 1970's Jetsons cartoon who cleaned, did the laundry, cooked and more for the Space-Age family from the 21st century. Now we have Roomba's at home doing the vacuuming for us and Alexa devices to turn the lights on and off with the sound of our voice. Quincy Village, a Presbyterian Senior Living (PSL) community, is embracing the wave of technology by adding a robotic server to help support dining staff and serve residents.

The Richtech Robotics "Matradee" robot, who has fondly been named Rhett by the residents, began its service alongside the dining servers at the beginning of March. A second robot, whose name will be put to a vote by the residents of Quincy Village, will be joining the dining staff in the coming months. These robotic servers help facilitate prompt table-side delivery of drinks, salads, soups, entrees and desserts from the kitchen.

"We are excited to embrace PSL’s value of creative curiosity and add this innovative technology to our environment,” said Jodi Murphy, Quincy Village’s executive director. “The two Matradee robotic servers we will be utilizing will provide us with ways to increase customer service and work more efficiently.

Quincy Village is the first PSL campus to implement robotics alongside its workforce. During the pilot kick-off of Rhett the robot, there was plenty of excitement from both residents and staff. 

There’s a considerable amount of industry interest in how we can use robotics to help address staffing shortages and improve efficiencies in our dining services. There aren’t, however, many companies who have worked through the complexities of making this technology operationally efficient, so we’re blazing some new trails with this initial pilot,” said Bruce Shearer, PSL’s Vice President of Technology. “We’re excited with the promising early results of the rollout as we continue to refine our solution in preparation for expanding this to our other communities.”

To learn more about the Richtech Robotics "Matradee" robot, visit https://www.richtechrobotics.com/matradee.

About Presbyterian Senior Living
Presbyterian Senior Living is a not-for-profit organization, fulfilling its charitable purpose and mission by providing high-quality retirement choices, healthcare services and affordable residential living options for people 55 and older for more than 90 years. Headquartered in Dillsburg, Pa., Presbyterian Senior Living provides services to approximately 6,000 seniors in 30 locations in the mid-Atlantic region of Pennsylvania, Maryland, Ohio and Delaware. For more information, please visit www.psl.org.

 ###

Media Contact:
Kristin Hambleton, Vice President of Sales & Marketing
717.502.7500
media@psl.org