The administrator is responsible for overseeing all functions of the care community and ensuring all regulations are being followed. The administrator wears many hats and must be able to adapt quickly to different situations to ensure that all residents receive high-quality care.

Personal Care Home Administrator (PCHA)

Training Requirements:

• An Associate’s Degree from accredited college or university, OR a license as registered nurse in PA, OR a license as licensed practical nurse in PA plus 1 year experience.
• Complete 100-hour Personal Care Home Administrator Training Course
• Pass Personal Care Home Administrator Exam
• Likely 2-3 years of supervisory experience required

Advancement Opportunities:

• Nursing Home Administrator
• Executive Director

Nursing Home Administrator (NHA)

Training Requirements:

• At least a high school diploma is required. Depending on your highest level of education achieved, training requirements may vary.
• Complete Board of Examiners of Nursing Home Administrators approved 120-hour Nursing Home Administrator Training Course
• Pass
  • Core of Knowledge Exam for Long-Term Care Administrators (CORE)
  • The Line of Service Exam for Nursing Home Administrators
  • State-Based Licensing Exam
• 6 months to 3 years of experience (experience requirements dependent upon education level, more detail can be found at Pennsylvania Department of State website) Most commonly, at least 1000 hours of supervised experience is required.

Advancement Opportunities:

• Executive Director (Responsible for all campus operations)
• Chief Operating Officer
• Vice President of Health Services

Responsible for coordinating new residents, the admissions coordinator oversees room assignments and the completion of preliminary paperwork for entering patients. Admissions coordinators work closely with the nursing, personal care, and accounting teams to ensure all residents are appropriately placed.

Training Requirements:

• High School Diploma or GED
• Knowledge of medical terminology is very important for this role

Advancement Opportunities:

• Director of Admissions (Typically requires 3-5 years in the department and supervisory experience)

The finance team meets with residents and families to discuss their financial obligations, gathers and submits all necessary paperwork to Medicaid agencies, and inputs census information into billing software. They also oversee payroll and all accounting for the organization.

Positions: Accounts Receivable Specialist, Accounts Payable Specialist, Director of Finance, Chief Financial Officer

Training Requirements:

• Bachelor's degree in Finance preferred

Advancement Opportunities:

• Director of Finance (typically requires 3-5 years experience in the department and supervisory experience)

The human resources team is responsible for the recruiting, hiring, onboarding, benefits administration, and compensation for all employees. The HR team is the go-to resource for any employee needs.

Positions: Recruiter, Human Resources coordinator, Benefits and Claims manager, Director of Human Resources

Training Requirements:

• Bachelor's degree in Human Resource Management preferred
• Society for Human Resource Management (SHRM) certification available

Advancement Opportunities:

• Director of Human Resources (typically requires 3-5 years in the department and supervisory experience)

The IT team offers systems, services, and supports to make all facility operations run smoothly and professionally. They may be responsible for processing and maintaining the residents’ medical records and are responsible for making sure security and HIPPA compliance is met. Additionally, the IT team oversees the general maintenance and upkeep of all technology at the facility and may help residents utilize available technology as well.

Training Requirements:

• Bachelor's degree in Information Technology preferred

Advancement Opportunities:

• Director of IT (typically requires 3-5 years experience in the department and supervisory experience)

With the goal of bringing in additional residents, the sales and marketing coordinator creates and executes strategic marketing plans, manages sales progressions, drives market awareness by coordinating and participating in community events, and more.

Training Requirements:

• Bachelor's degree in sales and/or marketing preferred

Advancement Opportunities:

• Director of Sales and Marketing (typically requires 3-5 years in the department and supervisory experience)

Social workers conduct counseling and therapy sessions to help patients manage emotional, psychological, and social challenges. They are responsible for fostering a safe climate that encourages residents to express their individuality and independence. They also help connect residents and family members with necessary resources.

Social Services Associate

Training Requirements:

• Bachelor's degree in social work (BSW) or human services-related field
• On-the-job training required

Advancement Opportunities:

• Licensed Clinical Social Worker

Licensed Clinical Social Worker

Training Requirements:

• Master's degree or Doctorate degree in social work required
• Pass the Association of Social Work Boards clinical examination
• 3000 hours of supervised clinical experience (to be completed in no less than 2 years)
• Continuing education required to maintain licensure

Advancement Opportunities:

• Administrator